FAQ & Support
Find quick answers to common questions about ordering, manufacturing, and our custom toy services.
Ordering & MOQ
What is your Minimum Order Quantity (MOQ)?
For in-stock standard items (like our Trending Toys series), the MOQ is usually 3-5 cartons per item. For OEM/ODM customized toys or custom packaging, the MOQ typically ranges from 1,000 to 3,000 pieces, depending on the specific product and mold requirements.
Can I mix different items in one container?
Yes, absolutely! We highly encourage buyers to mix different toy items into one 20ft or 40HQ container to maximize shipping efficiency and lower the unit shipping cost.
Payment & Shipping
What are your standard payment terms?
Our standard payment term is T/T (Telegraphic Transfer): 30% deposit before mass production, and the 70% balance paid before shipment or against the copy of the B/L. For established long-term partners, we can also discuss L/C at sight.
How long is your production lead time?
For stock items, we can dispatch within 7-10 days. For OEM orders or mass production, the lead time is generally 25-40 days after receiving the deposit and confirming the pre-production sample.
Quality & Customization
What safety certifications do your toys have?
Safety is our top priority. Our toys are manufactured using eco-friendly materials and comply with international market standards, including EN71, ASTM F963, CPSIA, and CE. We can provide testing reports upon request.
Do you offer OEM/ODM services (custom packaging/logo)?
Yes, we have a dedicated Innovation Lab! We can customize the toy's color, print your brand logo, and design customized retail packaging (color boxes, window boxes, display stands). Simply share your design files or ideas, and our engineering team will handle the rest.
Still have questions?
Our sales team is ready to provide you with tailored solutions and professional advice.
Contact Our Support Team